Privacy Policy
Last Updated: 14 March 2025
Heyimwill Sdn. Bhd. (“Heyimwill”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform www.heyimwill.com (“Platform”), in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA).
By accessing or using our Platform, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect and process the following personal data when you use our Platform:
1.1 Personal Information Provided by Users
Full Name
Email Address
Phone Number
Home Address
Date of Birth
Identity Card (IC) / Passport Number
Payment Details (processed via Stripe)
Legal Documents (e.g., wills, supporting documents)
Family Member Details (e.g., beneficiaries)
Asset Information (e.g., real estate, stocks, cash savings)
Communications with Lawyers (messages, consultation history)
1.2 How We Collect Data
Your personal data is collected through the following methods:
User Registration – When you create an account on the Platform
Google Single Sign-On – If you choose to sign up via Google
Manual Data Entry – When you input your details to create a will
Consultations with Lawyers – When you engage with a lawyer on the Platform
Payment Transactions – When you pay for lawyer services via Stripe
2. How We Use Your Information
We process your personal data for the following purposes:
Providing Platform Services: Enabling you to register, build your will, and connect with lawyers
Facilitating Legal Consultations: Sharing relevant information with lawyers to assist in estate planning
Processing Payments: Securely processing transactions through Stripe
User Support: Responding to your inquiries and providing assistance
Security & Fraud Prevention: Ensuring the safety and integrity of user accounts and transactions
Legal & Regulatory Compliance: Meeting our obligations under Malaysian law
We do not use your personal data for marketing, advertising, or any purposes unrelated to estate planning services.
3. Data Sharing & Third Parties
We do not sell or rent your personal data to third parties. However, we may share necessary data with:
Lawyers on the Platform – To facilitate consultations and will preparation
Stripe (Payment Processor) – For secure payment processing
Regulatory Authorities – If required by Malaysian law (e.g., legal enforcement, fraud investigations)
All third-party service providers are required to comply with strict data protection measures in accordance with Malaysian PDPA.
4. Data Storage & Security
We take data security seriously and implement the following safeguards:
Data Storage: All user data is securely stored in Supabase
Encryption: Supabase’s built-in encryption protocols protect sensitive data
Access Controls: Only authorized personnel have access to sensitive user data
Data Retention:
Active users: Data is stored as long as the account remains active
Inactive users: Data is deleted after 5 years of inactivity
Users may request account deletion at any time (see Section 6)
Despite our security measures, no online system is 100% secure. Users should take precautions, such as using strong passwords and keeping their credentials private.
5. Your Rights Over Your Data
Under the Malaysia PDPA, you have the following rights:
Access Your Data: Request a copy of the personal data we hold about you
Correct Your Data: Request corrections if your data is inaccurate or incomplete
Delete Your Data: Request deletion of your account and associated data
Withdraw Consent: Withdraw consent for specific processing activities
To exercise these rights, email support@heyimwill.com. We will respond within 14 business days.
6. Data Deletion & Account Closure
If you wish to delete your data, please submit a request to support@heyimwill.com.
Upon Request: Your account and all personal data will be permanently deleted within 30 days
After 5 Years of Inactivity: If an account is inactive for 5 years, we will automatically delete the data
Exceptions: If data deletion conflicts with legal obligations, we may retain certain records as required by Malaysian law
7. Children’s Privacy
Our Platform is not intended for individuals under 18. If we become aware of data collected from a minor, we will delete it immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on www.heyimwill.com/privacy with an updated revision date. If material changes occur, we will notify users via email.
9. Contact Information
For any privacy-related concerns, contact us at:
Email: support@heyimwill.com
Business Address: Heyimwill Sdn. Bhd., VO-625, Level 2, Moulmein Rise Shoppes, 9, Jalan Moulmein, Pulau Tikus, 10350 George Town, Pulau Pinang